Relevant experience or qualifications in business management or project management. 

• Minimum of 10 years’ experience in business management, program/project/portfolio management, operations management or a similar field. 

• Strong knowledge and experience of project management methodologies, tools and governance. 

• Excellent leadership skills, with a track record of building and motivating high-performing teams. 

• Extensive leadership experience in dynamic and complex change environments, including leading teams through change and dealing with ambiguity. 

• Experience in a financial services organisation or similar regulated environment. 

• Strong project management skills with the ability to lead cross-functional initiatives. 

• Excellent analytical, problem-solving and decision-making skills. 

• Ability to multitask, prioritise effectively, and work well under pressure. 

• Ability to work with ambiguity and ever-changing landscape. 

• Excellent communication skills and the ability to manage time effectively and efficiently. 

• Experience in designing and developing detailed reporting for key stakeholders. 

• High level of computer literacy, working with a range of computer systems and applications, including Office 365 suite including Microsoft Teams. 

• Highly developed written and verbal communication skills with the ability to effectively communicate with a diverse range of internal and external customers and stakeholders. 

• Well-developed presentation skills. 

• Ability to build strong relationships with both internal and external parties. 

• Hands-on, analytical, meticulous, strong in processes and financial concepts, and a problem solver. 

• Excellent time management and organisational skills. 

• Strong attention to detail and a high level of accuracy at all times. 

• Excellent adaptive team leadership capabilities, including the ability to foster productive team dynamics, engage and enable teams and coach for performance. 

• Influence stakeholders, provide strategic input and constructively challenge current ways of working. 

• Actively reflect on day-to-day activities, ensuring gradual and continuous betterment of our people, processes, and tools. 

• Role model WorkCover values and supports business visions and directions in all dealings with customers, external suppliers, and our people. 

• Operate in line with regulations, policies, procedures, and contractual arrangements. 

• Ensure that all records are maintained in accordance with WorkCover’s records management policies and procedures and meet legislative and business requirements. 

• Adhere to appropriate financial, establishment, records management, risk management and audit controls. 

• Think and act commercially, balancing risk management and budgets. 

Strives for excellence in skill and behaviour through continuous improvement, learning, passion to achieve and commitment to overcoming obstacles.

Looks to do things better – wants to find better ways of doing things; keeps track of outcomes.  Positively accepts and acts on feedback from others.  

Acts authentically in a way which is fair, transparent, and consistent with what is said and expected to achieve results; Aligns behaviours with own values and the values of WorkCover Queensland, especially in challenging circumstances.

Walks the talk – is consistently and openly honest, honouring promises and agreements; shares information, insights, or comments about work in appropriate forums rather than remaining silent or undermining behind the scenes; and serves all equally in accordance with personal and organisational values.

Focuses one’s efforts on discovering, understanding, and balancing the needs of customers; Empowers others to achieve outcomes in alignment with WorkCover Queensland’s customer strategy principles, internal policies and legislation. 

Understands the need – Strives to develop an understanding of customer needs through formal and informal processes and information gathering and communicates these needs to the team.  Proactively identifies and addresses issues affecting the customer experience.

Ability to care for, empathise with other people, ensuring they feel valued through actively listening to views and opinions of others, understanding feelings and concerns, and adjusting one’s responses accordingly.

Values and deeply understands the role of our stakeholders; makes it easy to connect, develops and maintains relationships and networks both internally and externally with the goal of working better together. Collaborates to advance projects or goals.

Provides clarity, focus and inspiration regarding key strategic priorities and change initiatives; proactively manages change resistance; uses courage to drive WorkCover Qld towards its strategy.

Critically solves problems and sets mid and long-term strategies for the business, creates opportunities and mitigates risks by acting now to address future challenges and opportunities.

Proactively collaborates across the business through inclusive leadership, fostering teamwork as opposed to working separately or competitively, and breaking down silos.

Actively sets WorkCover Queensland up for a sustainable future through creating efficiencies, improving processes and innovating, as well as fostering the long-term growth, development and resilience of self and others.

Demonstrates judgement, agility and decisiveness in order to solve complex problems and drive performance through results and behaviours that are aligned with WorkCover values.

Accepts and delegates authority whilst enabling others to act with purpose; is intrinsically motivated to hold self, others and teams to account for achieving results.  Owns individual decisions.